Service Manager

Apply Before : 2021-03-05 (Closed)

Salary : Range

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Infra Equipment Solution Pvt.Ltd

Thadobharyang-15, Sitapaila, Ring Road, Kathmandu, Nepal (1 Openings)

Job description

    Manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.



    • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
    • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
    • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
    • Assists with or performs administrative tasks
    • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
    • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
    • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
    • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues


    • Bachelor degree in Management


    • Refreshment Frequent Outings
    • Monthly and annual leave
    • Dasain bonus
    • Insurance