1.Review quality of work performed by staff through live monitoring and use of call recording systems and applications.
2 . Identifies training needs and communicates needs to the training department as needed
3. Uses quality monitoring data management system to compile and track performance at team and individual level
4. Provides actionable data to various internal support groups as needed.
5. Provides feedback to call center team leaders and managers.
6. Create and maintain standardized work flows and procedures. Provides recommendations for change and participates in analysis of work flows and procedures to improve accuracy/efficiency.
7. Prepares and analyzes internal and external quality reports for management staff review.
8. Need to receive Bottlers Nepal Calls
9. Need to prepare required reports for Bottlers Nepal and Smart Call Evaluation on Weekly and Monthly basis.
10. Perform other related duties as assigned.
1. Experience: Minimum 2 years’ experience in Call Center as CSR
2.Excellent verbal, written and interpersonal communication skills
3. Able to counsel the agents regarding their performance
4. Must be self-motivator and self-starter
5. Exceptional listening and analytical skills
6. Must be able to effectively deal with people at all levels inside and outside of the Company
7. Creative ability & writing proficiency (including Emails)
8. Ability to multitask and successfully operate in a fast paced, team environment
9. Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bachelors or above.
Sign up as a job seekers if you have not signed up yet or apply to interested vacancy where to put educcational background is mandatory to apply.
Care Hub Pvt. Ltd
Employment TypeQuality Assurance
No. of Vacancy01
Job Type Full Time
ExperienceNot less than 1 yrs
Care Hub Pvt. Ltd
Care Hub Pvt. Ltd is one of the renowed call centre located in Kumaripati, Laltipur.